Migrant Help

Here at Migrant Help, we exist to protect people affected by displacement and exploitation, helping them thrive as individuals and recover from their trauma. We support those most in need and least likely to find support elsewhere, whilst aiming to bridge community gaps and bring services and support together.

Our core services include:

Asylum Support

Those seeking asylum in the UK can come to us to seek help with applying for accommodation and financial support, to report issues with asylum accommodation, and any other advice needed during their asylum journey. We also provide support during the post-decision period, whether the decision has been positive or negative.

Victims of Slavery and Human Trafficking Support

We provide specialist support and accommodation to victims of human trafficking and modern slavery, and their dependants. Our dedicated casework teams provide safe accommodation, develop support plans and facilitate access to key services in order to empower clients as they recover from trauma.

Refugee Resettlement

In September 2015, the Government committed to bringing 20,000 vulnerable Syrian refugees into the UK under the SVPR scheme by 2020. We work alongside local authorities in East Kent to assist refugees resettled in the area. We support the individuals and families as they settle into their new communities, helping them to cope with trauma with the help of specialist services, learn English and access healthcare, education, employment opportunities and other key services.

EU Settlement Scheme

We are committed to advising and supporting vulnerable people in this process, including those who are part of Gypsy, traveller or Roma communities, homeless, elderly, disabled, adults who have left care or victims of domestic abuse, modern slavery or human trafficking.

Clear Voice Interpreting Services

Clear Voice offers high-quality interpreting and translation services throughout the UK and is the only social enterprise service of its kind. All of Clear Voice’s profits are donated back to Migrant Help to support our work.

Website

https://www.migranthelpuk.org/Pages/Category/asylum

Email

info@migranthelpuk.org

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Migrant Help

Migrant Help - Asylum Help

Last updated 12/11/24

Migrant Help is a charity in the UK that supports asylum seekers and refugees. They provide essential services to individuals who have fled their home countries due to fear of persecution or danger. Their aim is to help these people rebuild their lives in safety.

Asylum Help deliver the Home Office's AIRE contract, via their helpline, to provide advice to asylum seekers on asylum support applications and issues with their asylum support accommodation or payments.

We can advise you in your language on issues such as:

How to claim asylum

Navigating the asylum process

Applying for asylum support including accommodation

Notifying the Home Office if your circumstances change

Finding legal representation

Accessing healthcare

Support during the post-decision period - read about the support available after positive decision here, and negative decision here

Other asylum and post-asylum claim related matters

We can signpost you to other helpful services in your area by telephone or in person, just talk to your adviser for more information.

Please note that we are able to give advice on rights and entitlements but we are not able to provide legal advice or legal representation. If we cannot help, we will provide you with a list of qualified legal representatives.

You should also contact us regarding:

Maintenance issues – to report problems with your asylum accommodation. We will liaise with the accommodation provider on your behalf to address these.

Request for assistance – if you feel there is a risk to your/your family’s health and wellbeing. This can be to report suspected child neglect, domestic violence, sexual harassment or exploitation, anti-social behaviour, destitution or homelessness or suspected extremism or radicalisation.

Asylum payment issues – in case your card is lost or stolen, you forget your PIN, receive incorrect payment or don’t receive your payment. We will liaise with the payment provider on your behalf.

How to access

24/7 support through our helpline and webchat on our website.

If you are a third party organisation and wish to contact Migrant Help on behalf of an asylum seeker, please include a signed consent form. Include your details as well, in case we need to contact you for further information.

Please note that queries relating to eligibility, change of circumstances or outstanding applications for support will require support from our Eligibility Advice and Guidance Line (EAGL), which operates Monday-Friday 8am-8pm.

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