Refugee Council
The Refugee Council is a leading charity working with refugees and people seeking asylum in the UK. We exist to support and empower people who have fled conflict, violence and persecution in order to rebuild their lives here in the UK.
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Refugee Council - Independent Unaccompanied Asylum- Seeking Children Support Service (IUSS)
The Refugee Council’s Children’s Panel provides advice and support to separated (unaccompanied) children and young people seeking asylum. The Children’s Panel is funded by the Home Office but we are a fully independent organisation and provide independent advice.
The Children's Advisor, can offer:
• Advice about the asylum process and related matters to separated children and professionals involved. All Children’s Advisors are registered with the IAA (formerly OISC) at Level 1.
• Advocacy for the young person in the form of acting as appropriate/responsible adult during meetings and interviews (e.g LAC reviews, Home office interviews, age assessments).
• Referrals to other services (e.g immigrations/welfare solicitors, Red Cross family tracing, social clubs).
• A means of linking up different professionals involved in the care and support of separated asylum seeking children and young people.
How to access:
Make a referral through the helpline - 0207 346 1134
Young people can contact the freephone helpline 0808 175 3499 or message via Whatsapp 07888 866 615
Paper referral form available for professionals on request.
- Young People
- Health and Wellbeing
- Phone
- Self Referral
- Helpline
- IAA Level 1 (previously OISC)
- Unaccompanied Children
- Contact Email
- children@refugeecouncil.org.uk
- 07888 866 615
- 0808 175 3499
- 020 7346 1134
- Service Capacity
-
Service is operating at normal capacity.
(last updated - 25/06/25)
- Availability
-
Professional Phoneline Monday - Friday
Hours: 09:00 - 17:30
Immigration Status: Refused Asylum Seeker, Asylum Seeker
Maximum Age: 18
Region: National
You can use this service if you are in the UK without a parent or guardian, or any professional supporting a child who is in the UK without a parent or guardian.
Languages: On Request
Refugee Council - Infoline
Infoline is a source of information and support for people seeking asylum.
What is this service? Our team can provide information and support on many topics, including:
• Services who offer help and what they do
• How to find out about the asylum system
• How to find immigration advice
• Getting Home Office housing and financial support (asylum support)
• Problems with Home Office housing and financial support
• What to do if you are asked to leave Home Office accommodation
• Your rights and entitlements
Who can use this service:
• Adults seeking asylum in England
• Adults living in Home Office accommodation in England who have received a decision on their asylum claim.
How to access:
Please call us or use the contact form via: https://www.refugeecouncil.org.uk/get-help/infoline/
- Advice and Support
- Phone
- Self Referral
- Helpline
- Contact Email
- infoline@refugeecouncil.org.uk
- 0808 196 7272
- Service Capacity
-
Service is operating at normal capacity.
(last updated - 25/06/25)
- Availability
-
Phone line
Mondays & Thursdays
Hours: 09:30 - 12:30
Immigration Status: All
Maximum Age: 18
Region: National
Languages: Interpreters available in all languages
Refugee Council - My View
My View is a talking therapy service aiming to stabilise and improve the psychological and emotional well-being of separated asylum-seeking children.
What we offer:
• Up to 8-12 one to one therapy sessions - face to face or remote.
• Psycho-social groups
• Creative Wellbeing Techniques
• Psychoeducational workshops for clients upon request (i.e. sleep hygiene, trauma, drug awareness)
• One off 3 crisis sessions
• Workshops for social workers, foster carers, teachers, mental health services and other mainstream service providers (upon request, within our strategic areas) to raise awareness regarding the specific needs of young refugees.
• We can offer support in remote locations
How to access:
Referrals via the form on our website.
- Young People
- Health and Wellbeing
- Phone
- Self Referral
- Mental Health
- Therapy
- Contact Email
- children@refugeecouncil.org.uk
- 0207 346 1134
- Service Capacity
-
Service is operating at normal capacity.
(last updated - 25/06/25)
- Availability
-
Hours: 09:00 - 17:30
Immigration Status: All
Maximum Age: 18
Region: National
Languages: No information available