Refugee Council

The Refugee Council is a leading charity working with refugees and people seeking asylum in the UK. We exist to support and empower people who have fled conflict, violence and persecution in order to rebuild their lives here in the UK.

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Refugee Council

Refugee Council - Independent Unaccompanied Asylum- Seeking Children Support Service (IUSS)

Last updated 25/06/25

The Refugee Council’s Children’s Panel provides advice and support to separated (unaccompanied) children and young people seeking asylum. The Children’s Panel is funded by the Home Office but we are a fully independent organisation and provide independent advice.

The Children's Advisor, can offer:

• Advice about the asylum process and related matters to separated children and professionals involved. All Children’s Advisors are registered with the IAA (formerly OISC) at Level 1.

• Advocacy for the young person in the form of acting as appropriate/responsible adult during meetings and interviews (e.g LAC reviews, Home office interviews, age assessments).

• Referrals to other services (e.g immigrations/welfare solicitors, Red Cross family tracing, social clubs).

• A means of linking up different professionals involved in the care and support of separated asylum seeking children and young people.

How to access:

Make a referral through the helpline - 0207 346 1134

Young people can contact the freephone helpline 0808 175 3499 or message via Whatsapp 07888 866 615


Paper referral form available for professionals on request.

Aimed At:
  • Young People
Category:
  • Health and Wellbeing
Referral Type:
  • Phone
  • Self Referral
Tags:
  • Helpline
  • IAA Level 1 (previously OISC)
  • Unaccompanied Children
Address
Website
https://www.refugeecouncil.org.uk/get-support/services/childrens-advice/
Contact Email
children@refugeecouncil.org.uk
Contact Phone
07888 866 615
Contact Phone
0808 175 3499
Contact Phone
020 7346 1134
Service Capacity
Service is operating at normal capacity.
(last updated - 25/06/25)
Availability

Professional Phoneline Monday - Friday

Hours: 09:00 - 17:30

Eligibility

Immigration Status: Refused Asylum Seeker, Asylum Seeker

Maximum Age: 18

Region: National

You can use this service if you are in the UK without a parent or guardian, or any professional supporting a child who is in the UK without a parent or guardian.

Interpreters

Languages: On Request

Refugee Council

Refugee Council - Infoline

Last updated 25/06/25

Infoline is a source of information and support for people seeking asylum.

What is this service? Our team can provide information and support on many topics, including:

• Services who offer help and what they do

• How to find out about the asylum system

• How to find immigration advice

• Getting Home Office housing and financial support (asylum support)

• Problems with Home Office housing and financial support

• What to do if you are asked to leave Home Office accommodation

• Your rights and entitlements

Who can use this service:

• Adults seeking asylum in England
• Adults living in Home Office accommodation in England who have received a decision on their asylum claim.

How to access:

Please call us or use the contact form via: https://www.refugeecouncil.org.uk/get-help/infoline/

Category:
  • Advice and Support
Referral Type:
  • Phone
  • Self Referral
Tags:
  • Helpline
Address
Website
https://www.refugeecouncil.org.uk/get-support/services/infoline/
Contact Email
infoline@refugeecouncil.org.uk
Contact Phone
0808 196 7272
Service Capacity
Service is operating at normal capacity.
(last updated - 25/06/25)
Availability

Phone line

Mondays & Thursdays

Hours: 09:30 - 12:30

Eligibility

Immigration Status: All

Maximum Age: 18

Region: National

Interpreters

Languages: Interpreters available in all languages

Refugee Council

Refugee Council - My View

Last updated 25/06/25

My View is a talking therapy service aiming to stabilise and improve the psychological and emotional well-being of separated asylum-seeking children.

What we offer:

• Up to 8-12 one to one therapy sessions - face to face or remote.

• Psycho-social groups

• Creative Wellbeing Techniques

• Psychoeducational workshops for clients upon request (i.e. sleep hygiene, trauma, drug awareness)

• One off 3 crisis sessions

• Workshops for social workers, foster carers, teachers, mental health services and other mainstream service providers (upon request, within our strategic areas) to raise awareness regarding the specific needs of young refugees.

• We can offer support in remote locations

How to access:

Referrals via the form on our website.

Aimed At:
  • Young People
Category:
  • Health and Wellbeing
Referral Type:
  • Phone
  • Self Referral
Tags:
  • Mental Health
  • Therapy
Address
Website
https://www.refugeecouncil.org.uk/get-support/services/my-view-childrens-therapy/
Contact Email
children@refugeecouncil.org.uk
Contact Phone
0207 346 1134
Service Capacity
Service is operating at normal capacity.
(last updated - 25/06/25)
Availability

Hours: 09:00 - 17:30

Eligibility

Immigration Status: All

Maximum Age: 18

Region: National

Interpreters

Languages: No information available