Refugee Council - Infoline
Infoline is a source of information and support for people seeking asylum.
What is this service? Our team can provide information and support on many topics, including:
• Services who offer help and what they do
• How to find out about the asylum system
• How to find immigration advice
• Getting Home Office housing and financial support (asylum support)
• Problems with Home Office housing and financial support
• What to do if you are asked to leave Home Office accommodation
• Your rights and entitlements
Who can use this service:
• Adults seeking asylum in England
• Adults living in Home Office accommodation in England who have received a decision on their asylum claim.
How to access:
Please call us or use the contact form via: https://www.refugeecouncil.org.uk/get-help/infoline/
- Advice and Support
- Phone
- Self Referral
- Helpline
0808 196 7272
Service is operating at normal capacity.
(last updated - 25/06/25)
Phone line
Mondays & Thursdays
Hours: 09:30 - 12:30
Immigration Status: All
Maximum Age: 18
Region: National
Languages: Interpreters available in all languages